Pricing
Pricing
Priced per store, not per seat.
100 free emails to start. No credit card. Cancel any time from Shopify.
Free
Try Aiders, with no commitment
$0/month forever
Install- 100 emails, once
- Refunds, returns, and order edits
- Refund steps and store credit
- Chargeback Shield
- Every language, auto-detected
- Answers from your live catalog
Starter
Stores under $50K/mo
$59/month
Install- 250 emails a month included
- Everything in Free
- Brand personality and custom tone
- Custom knowledge pages
- Hides the supplier
- Custom branding
Popular
Growth
Stores $50K to $500K/mo
$169/month
Install- 1,000 emails a month included
- Everything in Starter
- $0.33 per additional email, down from $0.44
Scale
Stores $500K+/mo
$549/month
Install- 5,000 emails a month included
- Everything in Growth
- Dedicated support
- $0.22 per additional email, the lowest rate
Enterprise · High volume, custom terms
Custom email volume · Negotiated overage rate
Billing
Spam is free.
Phishing, marketing mail, auto-replies, and bot forms are filtered first. You pay for real customers. Nothing else.
Phishing, droppedfiltered first
Marketing mail, droppedDMARC
Real customer, billed$0.33 per reply
Compare plansInstall
Every feature, side by side.
Free forever, no credit card
100 emails on us, once, not per month. Enough to see it handle real threads.
| Feature | Starter $59/month | Growth $169/month | Scale $549/month | Enterprise Custom |
|---|---|---|---|---|
| Core | ||||
| Emails included per month | 250 | 1,000 | 5,000 | Custom |
| Languages auto-detected | 28 | 28 | 28 | 28 |
| Average first reply | under 60s | under 40s | under 40s | under 30s |
| Spam filter, free | ||||
| Shopify | ||||
| Live catalog from Shopify | ||||
| Order operations | basic | full | full | full |
| Address updates | ||||
| Store credit issuance | ||||
| Risk and compliance | ||||
| Chargeback shield | ||||
| Refund steps + limits | tiered | tiered | tiered | tiered |
| Hides the supplier | ||||
| Privacy controls | ||||
| Admin | ||||
| Adjustable response timing | ||||
| Support | ||||
| Billing | ||||
| Overage rate per email | $0.44 | $0.33 | $0.22 | Negotiated |
| Shopify App Store billing | ||||
| Invoice via procurement | ||||
| Install | Install | Install | Contact sales | |
Extra mail
Counted, visible, capped.
Real email, real reply, then billed. Spam never counts. We email you at 80% and 100%.
$1500
monthly extra-mail cap (Shopify)
90d
volume averaged before a price review
Incoming email lands$0
Spam, filtered, not counted$0
Real customer, replied1 unit
Over your included emails (Growth)+$0.33 per unit
Usage calculator
Pick your volume. See the real price.
Spam is free and does not count. Only emails that get a reply land on the meter.
1,200emails / month
5012,50025,000+
Recommended plan
Scale24% of included volume
- Included per month
- 5,000 emails
- Monthly plan
- $549
- Estimated monthly total
- $549
The numbers
One person in support vs Aiders Growth.
Same inbox. One costs a salary. The other does not.
Junior CS rep
Monthly cost, one seat
$0/ month
- Base salaryincluded
- Benefits + taxesincluded
- Tools + seat feesincluded
- Training3 months
switches to
Aiders Growth
Monthly, unlimited seats
$0/ month
- 1,000 emails / month includedbaseline
- Extra mail per email$0.33
- Setup5 minutes
- Seatsunlimited
You save, every month
$0per month
That is a 95% cut in support cost, from day one.
Questions
Common questions.
No. Spam, phishing, and marketing mail are filtered first and do not count. You pay for a real customer email that gets a reply.